Frequently Asked Questions

Delivery availability for Christmas?

We are delivering Christmas products until Christmas Eve, 24th December. This includes Mrs Claus’ Goft Box, Santa’s Workshop Gift Box and North Pole Gift Box along with potted Poinsetia plants and Christmas Trees

We are delivering fresh flowers until Saturday December 22nd.

Where is your shop?

126 Edgevale Rd, Kew

When are you open?

8:00 am – 3:00 pm | Monday – Friday
8:00 am – 12:00 pm | Saturday

When do you deliver?

Delivery will be before 6 pm on the selected delivery date. We deliver many orders across Melbourne each day and unfortunately we cannot promise to deliver at a particular time.

Where do you deliver?

We deliver to 150+ suburbs in Melbourne. See our full list of delivery suburbs.

How much does delivery cost?

The delivery charge depends on the location you are sending to. We personally hand deliver all flowers direct to your door, starting at $15.

What if nobody is home?

If nobody is home and we are able to leave the flowers in a safe location, this is what we will do. Our flowers are always wet-wrapped so they will last out of water for some time. However, please note flowers will be returned to our store in cases of heavy rain, hot weather or the lack of a safe place to leave the flowers (eg. apartments). For further information please refer to our Returns and Refunds Policy.

Can I order in advance?

Yes, just select your desired delivery date during the checkout. We’ll keep track of your order and will deliver on your selected date.

If I subscribe am I locked into a contract?

No, you are not locked in if you subscribe to Fig & Bloom. You can cancel or pause your subscription any time. Just give us 2 days notice.

What kind of payment do you accept?

All major credit cards including PayPal. If you require an invoice for tax purposes, we send this automatically with your order confirmation email.

Returns and Refunds

Fig & Bloom goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.