Frequently Asked Questions

Where is your shop?

126 Edgevale Rd, Kew

When are you open?

8:00 am – 3:00 pm | Monday – Friday
9:00 am – 12:00 pm | Saturday

Please note that these times may change as we regularly have large events for which we need to be on site, making floral magic happen.
Call to check when we are there on 0407 564 878

When do you deliver?

Delivery will be before 6 pm on the selected delivery date. We deliver many orders across Melbourne each day and unfortunately we cannot promise to deliver at a particular time.

Where do you deliver?

We deliver to 150+ suburbs in Melbourne. See our full list of delivery suburbs.

How much does delivery cost?

Delivery costs depend on two things, the location you are sending to and whether you want your flowers delivered same day. Please use our delivery calculator to calculate the costs for your unique order.

What if nobody is home?

If nobody is home and we are able to leave the flowers in a safe location, this is what we will do. Our flowers are always wet-wrapped so they will last out of water for some time. However, please note flowers will be returned to our store in cases of heavy rain, hot weather or the lack of a safe place to leave the flowers (eg. apartments). For further information please refer to our Returns and Refunds Policy.

Can I order in advance?

Yes, just select your desired date during the checkout. We’ll keep track of your order and will deliver on your selected date.
We will be delivering on Sunday 13 May (Mother’s Day) but normally we are closed on Sunday.

If I subscribe am I locked into a contract?

No, you are not locked in if you subscribe to Fig & Bloom. You can cancel or pause your subscription any time. Just give us 2 days notice.

What kind of payment do you accept?

All major credit cards including PayPal. If you require an invoice for tax purposes, we can organise one for you straight away.

Returns and Refunds

Fig & Bloom goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.