Frequently Asked Questions

Do you deliver flowers on public holidays?

Unfortunately our flower studios are not operating on public holidays. If you would like to place an order for the business day before the public holiday, we would be delighted to deliver the flowers for you.

Where is your flower shop located?

We currently operate Fig & Bloom flower studios in Melbourne and in Sydney

Melbourne  →  126 Edgevale Rd, Kew VIC 3123

Sydney  →  Suite 60, 20-28 Maddox St, Alexandria NSW 2015

When are you open?

Melbourne

Monday         8am – 4pm

Tuesday         8am – 4pm

Wednesday   8am – 4pm

Thursday      8am – 4pm

Friday           8am – 4pm

Saturday       8am – 12pm

Sunday          CLOSED

 

Sydney

Monday         8am – 2pm

Tuesday         8am – 2pm

Wednesday   8am – 2pm

Thursday      8am – 2pm

Friday           8am – 2pm

Saturday       CLOSED

Sunday          CLOSED

When do you deliver?

Our standard delivery service offers delivery before 5pm on the selected delivery date. We also offer a priority delivery service which is currently available in Melbourne only.

Using our priority delivery service, you can choose for delivery before 10am, before 12pm or before 2pm. Additional charges apply to priority deliveries based on two factors: (1) how urgent the delivery is, and (2) the suburb to which you want the flowers delivered.

Which suburbs do you deliver flowers to?

We deliver flowers to 150+ suburbs in Melbourne and to 750+ suburbs in Sydney. See our full list of delivery suburbs.

What if nobody is home?

If nobody is home and we are able to leave the flowers in a safe location, this is what we will do. Our flowers are always wet-wrapped so they will last out of water for some time. However, some properties do not allow for the flowers to be left safely; apartments, for example. Also during hot weather or intense rain, we will not leave flowers at an address unless it is fully safe to do so.

In the event your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio (free of charge) or you we can re-deliver the flowers for you (there is a $15 charge involved). For more information please refer to our Returns and Refunds Policy.

Can I order flowers in advance?

Yes, just select your desired delivery date during the checkout process. We’ll keep track of your flower order and will deliver on your selected date.

If I subscribe am I locked into a contract?

No, you are not locked in if you subscribe to Fig & Bloom. You can cancel or pause your subscription any time. Just give us 2 days notice.

What kind of payment do you accept?

All major credit cards and PayPal. If you require an invoice for tax purposes, we send this automatically with your Fig & Bloom order confirmation email.

Returns and Refunds

Fig & Bloom goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.

Do you offer same day flower delivery?

Yes we do! Orders for same day delivery must be placed before 1PM AEST. There is no extra charge for same day flower deliveries.

How much does delivery cost?

The delivery charge depends on the location you are sending to. We personally hand deliver all flowers direct to the recipient and prices start at $15.

We need the recipient’s address before we can quote your delivery fee. After you have entered the recipient’s address into the checkout you will see variations delivery options and prices prices which you can choose from, including our priority delivery service.

Choose your preferred delivery service then click Place Order to complete your purchase.