Frequently Asked Questions

Where is your Pop Up Shop?

The Pop Up Shop is:

126 Edgevale Rd Kew

The little shop on the roundabout 🙂

What time is your Pop Up Shop open?

The Pop Up Shop is open:
8am – 6pm | Monday – Friday
10am – 12 noon| Saturday
Closed | Sunday

Please note that these times may change as we regularly have large events which we need to be on site, making floral magic happen.
Call to check we’ll be there on 0407 564 878

When will my flowers be delivered?

We deliver Monday – Saturday.
Delivery will be before 6pm on the selected delivery date.
If the flowers need to arrive by a specific time? That’s ok – Simply let us know in the Special Delivery Instructions Box, in the checkout.

If your order is more than one day in advance, type the required delivery date in checkout. Eg/ 14.11.17

Can I order more than 1 day in advance?

Yes. Simply type your delivery date in the delivery field.
eg/  14.11.17
Note: We don’t deliver Sundays.

How much does delivery cost?

Delivery costs depend on two things, the location you are sending to and whether you want your flowers delivered same day. Please use our delivery calculator to calculate the costs for your unique order.

What if nobody is home?

We deliver to homes and offices, and are very flexible with our delivery times. Normally there is someone to accept delivery. However, if nobody is available we will leave the flowers in a safe location.

I would love to subscribe to receive Fig & Blooms, am I locked in?

You are not locked in if you subscribe to Fig & Bloom.
You can cancel or pause your subscription any time. Just give us 2 days notice.

BONUS:
If you subscribe to Fig & Bloom, you receive free delivery.

If you are a business and subscribe to Fig & Bloom, you can choose to receive your flowers arranged in a vase for no extra charge.

Call Kellie for more information | 0407 564 878

What kinds of payment do you accept?

All major credit cards including Amex. If you require an invoice for tax purposes, we can organise one for you straight away.

Where do you deliver?

We deliver to 150+ suburbs in Melbourne. See our full list of delivery suburbs.


Returns and refunds

Fig & Bloom goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.