Careers at Fig & Bloom

No matter where you’re at in your career, we want to help you excel. If you have a passion for floral design, a commitment to hard work and love helping customers, we want to hear from you. From senior floral designer to sales guru – there’s so many ways you can be a part of Fig Bloom.

Melbourne

Position Overview

The key purpose of this role is to lead the studio team in fulfilling our mission of “Becoming the fashionable way to connect and express emotions through the act of giving” as well achieving our values, goals, and objectives. The role will be responsible for all aspects of the studio’s success including the finance, operations, people, and marketing functions.

This newly created role will be responsible for helping the team to understand the context of their contribution to the business and how they contribute to our overall success. Experience in leading a team with varying levels of experience through change will be critical to the success of the role.

 

Key Challenges

The position requires a strong leader with the ability to:

  • Manage change
  • Dealing with competing priorities throughout each day
  • Assist with regular internal communication
  • Day to day problem solving
  • Continuously improve processes, procedures, and systems.

 

Key Accountabilities & Responsibilities

Finance

  • Studio cost controls
  • Labour cost management to budgets
  • Oversee stocktakes as required
  • Ensure all purchases and documentation is properly recorded.

Operations

  • Ensure all Fig & Bloom Policies, Procedures and standards are followed
  • Identify and suggest processes, procedures and systems that need to be improved
  • Solve day to day problems as they arise
  • Manage ordering, inventory, and wastage
  • Maintain studio appearance
  • Ensure quality control standards are maintained
  • Ensure customer deliveries are timely and efficient
  • Regular communication with staff and management
  • Regular reporting on performance and KPI’s.

People 

  • Achieve Fig & Bloom’s values, goals, and objectives through our staff
  • Set goals for the team, to achieve agreed targets
  • Regular 1:1 meeting
  • Assist with staff training and assessment
  • Rostering of production staff
  • Managing staff recruitment, progression and exit (when necessary)
  • Hiring & firing studio staff
  • Maintaining teamwork and morale in the studio.

Marketing

  • Support Customer service and retails specialists
  • Ensure client inquiries and issues are dealt with quickly and professionally
  • Ensure retail space and displays are set up as planned and agreed.

 

Performance Indicators
  • Studio meeting budgets and KPIs, and management is kept up to date
  • All studio invoices correctly entered on time
  • Studio running smoothly and to management expectations
  • Maximized level of studio productivity and quality
  • Continual improvement of systems, processes, and procedures
  • Achievement of Fig & Bloom vales, goals, and objectives
  • High level of staff morale and engagement
  • Staff trained to expected levels
  • Minimal outstanding client issues
  • A customer focus attitude.

 

Knowledge, Skills & Experience
  • Experience working in a fast moving, changing workplace
  • Prior experience in financial management
  • Prior experience in operations management
  • Proven communication and reporting skills
  • Prior experience in leading a diverse team
  • Proven record of managing successful teams and achieving targets.
Position Overview

Fig & Bloom is seeking a Casual Experienced Floral Designer, a skilled technician capable of designing superb floral arrangements efficiently and without direct instruction or supervision. With practical hands-on experience, an Experienced Floral Designer demonstrates progress toward sharing their knowledge with junior staff. A role model for our high standards of excellence. The successful applicant may be considered for a full time role if the position is available. 

The successful candidate must have a keen eye for detail and eagerness to understand the technical strengths & weaknesses of their fellow team members. With a strong understanding of the team’s goals & objectives, the successful candidate will play a crucial role in achieving overall success as a team.

 

Key Challenges

This position is suited to an energetic, enthusiastic & responsible person with the ability to:

  • consistently produce beautiful floral arrangements faithful to our product photographs
  • meet daily production targets & assist any team members who might be struggling
  • make a positive & memorable impression with every customer or client interaction
  • contribute to the organized, orderly & smooth running of daily operations
  • assist with inventory control, ensuring we neither run out nor waste stock
  • maintain a clean, organized & safe work environment.

 

Key Accountabilities & Responsibilities
  • Detailed knowledge of our products & services.
  • Understands the team & company.
  • Follows our design processes.
  • Meets targets for production efficiency & quality assurance.
  • Teamwork & open, honest communications.
  • Organization, packaging & dispatch of orders.
  • Studio organization & waste management.
  • Confidence using all technology systems.

 

Attitude, Skills & Experience
  • Ambitious, results-oriented, self-reliant & possesses high standards.
  • Demonstrated commitment to personal growth & development.
  • Team player with excellent communication skills.
  • Ability to work under pressure and meet deadlines.
  • Experience working as a florist (formal certification not required).
  • Experience working in a fast paced, dynamic team environment.

Sydney

Position Overview

The key purpose of this role is to deliver a memorable retail customer experience consistent with our brand & core values. The Retail Specialist embodies excellence in sales & customer service, and expects excellence from others. The Retail Specialist is a steward of Fig & Bloom’s five-star reputation for contemporary floral design & superior service.

The successful candidate will be responsible for attracting, engaging & converting local residents and visitors into loyal customers & advocates of the Fig & Bloom brand. The Retail Specialist will play a vital role in achieving our mission, which is to become the fashionable way to connect and express emotions through the act of giving.

The Retail Specialist role requires collaboration & partnership with local businesses, charities & media to increase awareness of Fig & Bloom and drive foot traffic to the store. The successful candidate would also work with our creative team to design & install Visual Merchandising displays that surprise & delight prospective customers.

Experience with retail sales & customer service will be critical to the success of the role. A passion for local area marketing & visual merchandising is essential.

 

Key Challenges

The position requires a confident, outgoing & results-driven person who will:

  • think creatively to imagine & execute local area marketing strategies
  • grow awareness of Fig & Bloom within the local community
  • make a memorable impression on every person who walks into our store
  • close the sale & maximize average transaction value
  • establish rapport & build relations with regular customers
  • delegate effectively to the team, communicating openly and honestly
  • dream big & continuously improve the customer experience

 

Key Accountabilities & Responsibilities

Retail Sales

  • understanding customer needs & recommending appropriate products
  • bringing energy, enthusiasm & positivity to the studio environment
  • maintaining high standards of uniformed dress
  • establishing rapport & building relationships with customers
  • inspiring confidence & trust with every interaction
  • consistent scripts for greeting, closing, up-selling & requesting reviews
  • continually improving our retail systems, processes & procedures
  • meeting key performance metrics & financial objectives

Customer Service

  • memorable customer experience for every person who enters our store
  • resolves customer inquiries quickly & professionally
  • builds customer confidence through every interaction
  • solves day-to-day problems as they arise
  • ensures all policies, procedures & standards are met
  • embodies & communicates the Fig & Bloom core values
  • ensures any customer complaints are entirely resolved
  • aims to exceed rather than meet customer’s expectations

Visual Merchandising

  • retail environment is spotlessly clean & welcoming
  • window displays that surprise, delight & motivate people to walk in
  • in-store displays consistent with the VM style guide
  • ensuring the retail area is always adequately stocked
  • communicates sales trends to Head of People & Product

Local Area Marketing

  • attracting our core customer demographic to the store
  • collaborating with brand-aligned local businesses to increase awareness
  • motivating people to visit the store via special offers & promotions
  • increasing word-of mouth referral & brand advocacy
  • driving adoption and usage of Fig & Bloom Rewards (our loyalty program)

 

Performance Indicators
  • Meets weekly sales target ($) & aims to exceed
  • Achieves target customer conversion rate (%) & aims to exceed
  • Achieves target average order value ($) and aims to exceed
  • Adoption & usage of Fig & Bloom Rewards
  • Increases foot traffic to the store
  • Outstanding performance on secret shopper reviews

 

Knowledge, Skills & Experience
  • Experience working in a fast moving, changing workplace
  • Proven record of achieving targets in a retail sales environment
  • Proven communication and reporting skills
  • Demonstrated enthusiasm for marketing
  • Genuine desire to lead a team (experience preferred)
  • Prior experience in customer service & complaint management (preferred)
  • Prior experience with visual merchandising (preferred)

Position Overview

Fig & Bloom is seeking an Experienced Floral Designer, capable of designing stunning floral arrangements efficiently and without direct instruction. An Experienced Floral Designer shows signs of leadership and demonstrates progress toward sharing their knowledge by training, mentoring & coaching junior staff. A role model for our high standards of excellence.

The successful candidate must have a keen eye for detail and eagerness to understand the technical strengths & weaknesses of their fellow team members to support and lead by example. With a strong understanding of the team’s goals & objectives, the successful candidate will play a crucial role in achieving overall success as a team.

 

Key Challenges

This position is suited to an energetic, enthusiastic & responsible person with the ability to:

  • Create a positive & memorable impression with every customer interaction
  • Contribute to the organized, orderly & smooth running of daily operations
  • Consistently produce stunning floral arrangements faithful to our floral designs and event clients brief
  • Uphold our strong non disclosure policy for high end clients
  • Meet daily production targets & assist any team members who might need support
  • Arrange orders into delivery runs & supervise our delivery drivers
  • Assist with inventory control, ensuring we neither run out nor waste stock
  • Maintain a clean, organized & safe work environment.

 

Key Accountabilities & Responsibilities
  • Detailed knowledge of our products & services.
  • Understands the team & company.
  • Follows our design processes.
  • Meets targets for production efficiency & quality assurance.
  • Teamwork & open, honest communications.
  • Driver coordination & run management.
  • Organization, packaging & dispatch of orders.
  • Inventory control & purchasing of perishables.
  • Studio organization & waste management.
  • Confidence using all technology systems.

 

Attitude, Skills & Experience
  • Experience working as a florist.
  • Ambitious, results-oriented, self-reliant & possesses high standards.
  • Demonstrated commitment to personal growth & development.
  • Team player with excellent communication skills.
  • Ability to work under pressure and meet deadlines.
  • Experience working in a fast paced, dynamic team environment.